Job Details

Location- St Joseph, MO or Duluth, GA Hybrid -3 days in office Hours will be ~9-6 EST / 8-5 CST.

Note: Thursday being a required day in office.

• Must have large animal experience. Either working in a large animal veterinary clinic or in equivalent field. EI Dairy, horse training facility, feed lots etc.
• Additionally, if team members do not have sufficient internet to work (or if they have an outage in their area), they would be expected to come on site to work. During the first week training period, it is expected for new hires to come on site M, T, and Th for onboarding.

Duties:

• Receive all product inquiries, complaints, and suspected adverse events that may arise by usage of or experience with products.
• Communication may be received from (but are not limited to) veterinarians, veterinary technicians and other veterinary support staff, consumers (pet owners), sales personnel, distributor sales representatives, or other personnel.
• The major form of communication is via telephone but may include email and hand delivered mail.
• Provide information and support as requested in the following areas: proper product use, extra-label use, literature requests, adverse events, and unexpected response to treatment, perceived lack of efficacy, and product or packaging defects.
• Maintain a high level of technical and clinical expertise related to products.
• Constantly upgrade technical expertise by reading journals and attending scientific seminars.
• Document all communications within the Validated Database (PVWorks) in accordance with SOPs and all compliance/GMP requirements, and assess and implement appropriate responses and procedures.
• Ensure timely and accurate communication and adherence to all SOPs , including escalating calls to Technical Services Veterinarians as needed.
• Constantly upgrade technical expertise by reading journals and attending scientific seminars.
• Support external and internal sales representatives as needed by providing technical support, answering client inquiries and attending and working at veterinary conferences.

Skills:

• This position requires someone with a strong customer service background and a commitment to excellence. This position must understand the balance of providing customer service in a regulatory compliance environment to ensure strict adherence to all principles of good product stewardship in an effort to maximize product sales.
• Must understand the balance of providing excellent customer service in a regulatory compliance environment
• Must possess a strong understanding of basic veterinary practice issues and procedures.

Education:

• Associate Degree or higher (Life Sciences/Veterinary Technician) required AND a minimum of 3 years experience working in a veterinary clinic (veterinary assistant and/or technician).

About US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Name: Kanika Dureja

Email: ...@ustechsolutionsinc.com

Internal Id: 25-34792