Job Details

Title: General Manager

Salary: $130,000 - $160,000

Location: St. Louis, Missouri

Duties:

• Develop and implement strategic business plans to grow the window, roofing & siding company, including setting annual revenue targets, expanding service areas, and identifying new market opportunities.
• Oversee daily operations of the entire company, ensuring smooth workflow, efficient resource allocation, and high-quality customer service.
• Manage and optimize the company's budget, including financial planning, expense tracking, and cost control measures.
• Create and execute comprehensive marketing strategies to attract new customers and retain existing clientele.
• Develop sales protocols, pricing strategies, and customer acquisition techniques specific to window remodeling services.
• Monitor and analyze sales performance, conducting regular reviews to identify areas for improvement.
• Recruit, hire, train, and develop a skilled team of window installation professionals, sales representatives, and administrative staff.
• Conduct performance evaluations, provide mentorship, and create professional development opportunities for employees.
• Establish clear communication channels, performance expectations, and company culture guidelines.
• Manage employee scheduling, payroll, and benefits administration.
• Ensure exceptional customer experience throughout the entire remodeling process, from initial consultation to final installation.
• Develop and maintain customer service standards and complaint resolution protocols.
• Personally handle complex customer issues or high-value client interactions.
• Ensure all installation work meets or exceeds industry.
• Maintain necessary business licenses, insurance, and professional certifications.
• Implement and enforce strict quality control measures for all remodeling projects.
• Stay updated on emerging technologies, installation techniques, and industry regulations.
• Utilize technology for project management, scheduling, and customer communication.
• Participate in developing and maintaining the company's digital presence, including website and social media platforms.

Qualifications:

• Bachelor's degree preferred, commensurate experience required.
• 8+ years of relevant building material operations leadership required. Direct experience with windows, doors, roofing, and siding preferred.
• 5+ years relevant business financial management experience with a complete understanding of all financial statements (P&L, Balance Sheet & Cash Flow).
• Systems experience: Extremely strong Excel skills; Financial/Accounting software experience (Ideally Quickbooks), and proficiency with other MS Office products (Word, PowerPoint & Access).
• Excellent verbal and written communication skills and ability to interact with various levels within the organization including senior leadership.
• Ability to maintain confidentiality of sensitive business information.