Job Details

At American Signature Inc., we believe everyone has the right to a well-furnished life. Since 1948, we have been helping families fill their homes with furniture they love. Our company includes more than 125 family-owned and operated stores. As a Customer Service Lead, you are a part of this family and critical to our success. The Office Lead achieves assigned individual/team goals and objectives in a timely and efficient manner and is critical to this goal!

Why you'll want to join our team:

1. Join a historic, family-owned business that has helped furnish the lives of customers for more than 70 years.
2. Comprehensive medical, dental, and vision benefits & 401K plan.
3. Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses.
4. Employee discounts at our affiliate brands which include– Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters.

What your day will look like:

1. Teams with the Home Furnishings Consultant (HFC) and/or Selling Assistant and ensures that all established procedures are followed in a manner that is friendly, courteous, and professional.
2. May attend sales meetings as directed by supervisor.
3. Discusses payment options with the customer, including financing options. Accesses the order through the POS system, generating a customer invoice.
4. Works with the customer to determine the best delivery date that meets the customer's needs.
5. Resolves delivery date issues with customer teaming with the HFC or Selling Assistant or Manager as appropriate.
6. In the case where a customer is unsure about their decision to purchase, teams with the HFC or Selling Assistant along with management, as appropriate, to find an alternative to meet the customer's needs.
7. At times confirm the delivery with the customer and may partner with the Warehouse team to confirm receipt, order, and to discuss any specific delivery specifications.
8. Partners with the management team depending on the nature of any issue that may arise.
9. Follows all established office standards, store policies and applicable store procedures in a timely and accurate manner.

What will help you succeed:

1. Minimum High School Diploma or equivalent.
2. 1-3 years demonstrated office experience in a retail environment, preferably furniture.
3. Prior customer service experience in a retail store or call center setting a must.
4. Excellent problem-solving skills with a desire to take ownership and resolve customer issues.
5. Customer service oriented with a desire to exceed customer expectations.
6. Ability to lead others in similar roles.
7. Excellent interpersonal communication skills.
8. Solid written communications skills.
9. Excellent organization & follow-through skills.
10. Pleasant, courteous, and professional attitude.
11. Team player.