Job Details

This position is posted by Jobgether on behalf of Hopin. We are currently looking for a Customer Success Manager in Colorado (USA).

This role provides a unique opportunity to help enterprise customers achieve their business goals by leveraging innovative cloud-based solutions. You will act as a trusted advisor, guiding customers through product adoption, providing strategic insights, and ensuring they realize maximum value from their technology investments. The ideal candidate thrives in a collaborative, fast-paced environment and enjoys building strong relationships with stakeholders across technical and business teams. You will identify opportunities to enhance adoption, address potential risks, and drive long-term customer success. This position allows you to influence product strategy through feedback, lead regular success reviews, and work closely with cross-functional teams to align solutions with customer objectives.

Accountabilities

In this role, you will:

• Serve as the primary point of contact for assigned enterprise customers, ensuring their ongoing success and satisfaction.
• Build and maintain trusted relationships with key stakeholders across IT, operations, and business functions.
• Guide customers in adopting new features and maximizing the value of the platform in alignment with their business goals.
• Conduct regular check-ins, quarterly business reviews, and annual success planning sessions to monitor adoption, ROI, and satisfaction.
• Collaborate with internal teams, including Sales, Product, Technical Support, Operations, and Finance, to relay customer feedback and ensure a seamless experience.
• Identify and mitigate churn or downsell risk by proactively addressing customer needs and concerns.
• Provide enablement and strategic guidance to customers to drive product adoption and long-term engagement.

Requirements

The ideal candidate will have:

• 3-5 years of enterprise-level Customer Success, Account Management, or consulting experience in a SaaS environment.
• Prior experience with Contact Center technology or related platforms preferred.
• Proven ability to build strong relationships with IT and business executive stakeholders.
• Strong communication, presentation, and strategic planning skills, adaptable for both technical and non-technical audiences.
• Experience leading meetings, cadences, and business reviews with customers.
• Proficiency with CRM systems, such as Salesforce.
• Bachelor's degree or equivalent experience in Customer Success, Consulting, Account Management, or related fields.

Benefits

This position offers:

• Competitive salary range: $85,400-$122,000 (full-time) plus eligibility for variable pay and equity.
• Comprehensive medical, dental, vision, life, and disability insurance.
• Health Savings Account (HSA), Flexible Spending Account (FSA), and commuter benefits.
• 401(k) match and Employee Stock Purchase Plan (ESPP).
• Paid time off, paid sick leave, and paid parental leave.
• Wellness programs, coaching, meditation guidance, and emergency backup care.
• Family-forming benefits, pet insurance, and telehealth resources.
• Employee Assistance Program (EAP) with 24/7 counseling.
• Legal services, student loan refinancing assistance, and employee referral bonuses.
• Access to a supportive, collaborative, and high-performing work culture.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
It compares your profile to the job's core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias - focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or assessments) are then made by their internal hiring team.

Thank you for your interest!

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