Job Details

Overview

Manager, Business Process Improvement at Mastercard

Mastercard Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, loyalty and risk management services to financial institutions, retailers, and governments worldwide. The Services team delivers end-to-end solutions for a diverse global customer base, focusing on data-driven technologies and innovation. The successful candidate will drive world-class operations at the core of product development, delivery, and support, and will help develop an operations strategy aimed at achieving operational scale for future growth by improving quality and efficiency across Services.

Role and Responsibilities

• Manage the overall coordination, status reporting, financials, schedules, and stability of project-oriented work efforts, ensuring project goals and objectives are met within agreed-upon time, scope, and resource requirements.
• Develop detailed project plans, KPIs to measure project success, and manage all implementation processes within budget constraints.
• Take a lead position in complex initiatives of strategic importance (e.g., cross functional/cross geographies).
• Conduct change impact assessments, build change plans, highlight gaps, and manage change needs.
• Prepare training needs analysis, define business readiness criteria, gain readiness signoffs, manage cutovers, and go-live plans.
• Build and manage communications, trainings, and presentations for project-related changes to inform, engage, and set expectations around change initiatives.
• Create communications and messaging to stakeholders, including project updates to senior leadership.
• Act as trusted business partner and project and change management advisor for project managers, advising on escalations and methodologies.
• Think innovatively, challenge the status quo, reinforce change, and advocate for change.

All About You / Qualifications

• A PMP and/or a change management certification preferred.
• A Bachelor's Degree in Business, Finance, or related discipline. Master's Degree preferred.
• Business relationship leader responsible for overall relationship and deliverables across all projects.
• Demonstrated success building relationships and delivering results on key strategic initiatives.
• Experience leading complex, global projects and programs across multiple geographies and functions, appropriately managing risk, timelines, budget, change impacts, and communication.
• Experience driving large-scale strategic transformations through program and change management across multiple geographies and functions.
• Extensive experience delivering presentations that require critical decision-making from senior leadership and have significant change management implications.
• Experience in conflict resolution, negotiation, and persuasion.
• Expertise in communications and marketing with experience building communications for all levels of the business, including executives.
• Experience building change impacts, change plans, communication plans, and presentations.

Salary, Benefits & Location

In line with Mastercard's total compensation philosophy, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary based on location, knowledge, skills, and experience. Mastercard benefits for full-time employees typically include medical/dental/vision, life insurance, 401k with company match, and paid time off, among others.

Pay ranges by location (illustrative): O'Fallon, MO: 117,000 – 182,000 USD; Arlington, VA: 135,000 – 209,000 USD; Purchase, NY: 135,000 – 209,000 USD.

Employment Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Financial Services, IT Services and IT Consulting, Technology, Information and Internet

Note: Mastercard is a merit-based, inclusive, equal opportunity employer. EEO statements and reasonable accommodations information are included where applicable.