Job Details

IT Manager of Hosting, Network, and Data Services

Role overview: The IT Manager of Hosting, Network, and Data Services is responsible for developing and executing the strategy, implementation, and maintenance of the organization's data management, network and hosting environments, including on-premises and cloud environments. This role ensures secure, reliable, and scalable IT operations, aligns with WPS's business objectives and mitigates risks related to security, performance, compliance, and vendor dependencies. The Manager will support and oversee third-party vendor relations, resources, and performance, including SLA compliance and contractual enforcement. They will lead hosting and network engineers and be responsible for their coaching and development.

Salary Range
$125,000 – $165,000

Work Location
Our first consideration will be to have this new employee live in the state of Wisconsin to take advantage of Hybrid work and collaboration. Employees within 45 miles of WPS Headquarters (1717 W. Broadway in Madison, WI) will be expected to work 3 days on-site a week.

Remote Work

• Arizona
• Colorado
• Connecticut
• Florida
• Georgia
• Illinois
• Indiana
• Iowa
• Michigan
• Minnesota
• Missouri
• Nebraska
• Nevada
• New Jersey
• New York
• North Carolina
• North Dakota
• Ohio
• South Carolina
• South Dakota
• Texas
• Wisconsin

If not regionally local to Madison, WI, frequent monthly travel to our WPS Headquarters (1717 W. Broadway in Madison, WI) will be expected.

Responsibilities

• Lead development and execution of infrastructure hosting strategy and management.
• Manage operation, maintenance, and improvement of hosting platforms including data centers, cloud environments (IaaS, PaaS), servers, and storage systems.
• Oversee data services including databases, backup and recovery, replication, and disaster recovery strategies.
• Manage relationships with hosting vendors, cloud providers, WAN carrier services, and hardware/software suppliers; ensure reliability, performance, and availability per SLAs.
• Collaborate with IT security teams to enforce security policies and protect hosting and data environments.
• Maintain accountability for business and application development stakeholder management.
• Oversee security, audit, and compliance requirements in a high-security environment to ensure regulatory compliance and IT governance.
• Establish and track KPIs for operational health and system performance.
• Drive automation and infrastructure-as-code practices to increase efficiency and reduce operational risk.

Minimum Qualifications

• U.S. citizenship is required for this position due to Department of Defense restrictions.
• Bachelor's degree in Computer Science, Information Systems, or related field; or equivalent combination of education and work experience.
• 7+ years of experience in IT infrastructure, hosting, network and/or data platform management.
• 3+ years in management and people leadership - IT vendor management or IT operations management roles.
• Strong understanding of IT service management and vendor governance frameworks.
• Strong analytical, communication, and stakeholder management skills.
• Extensive knowledge of both on-prem and cloud hosting solutions.
• Strong knowledge of network operations, network security, and network architecture.
• Database technologies, backup/restore practices, and disaster recovery planning.
• Leading hosting strategies both on-prem and in the cloud.
• System monitoring tools and performance tuning.
• Capacity planning and performance tuning of hosting and database solutions.
• Infrastructure as a Service (IaaS) and Infrastructure as Code (IaC).
• Vulnerability management.
• ITIL practices, change management, and incident response procedures.

Preferred Qualifications

• 10+ years of IT leadership experience in a large enterprise environment.
• Experience leading in a complex and highly matrixed environment that has commercial and government lines of business.

Remote Work Requirements

• High-speed cable or fiber internet.
• Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (check at speedtest.net).
• Please review Remote Worker FAQs for additional information.

Benefits

• Remote and hybrid work options available.
• Performance bonus and/or merit increase opportunities.
• 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately).
• Competitive paid time off.
• Health insurance, dental insurance, and telehealth services start day 1.
• Professional and Leadership Development Programs.
• Full benefits details on the WPS Careers site.

About WPS

WPS, a health solutions company, is a not-for-profit health insurer and federal government contractor headquartered in Madison, Wisconsin. WPS offers health insurance plans for individuals, families, seniors, and group plans. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for military personnel. WPS has been serving the community for nearly 80 years and is proud to be military and veteran ready.

WPS and its personnel are subject to mandatory enhanced screening and background investigation prior to access to information systems and sensitive data, in accordance with law, contracts, and internal policies.

Seniority level

• Director

Employment type

• Full-time

Job function

• Information Technology

Industries

• Insurance