Job Details

Key Responsibilities:

• Dispatch roadside and on-site service calls to technicians efficiently.
• Monitor technician locations, job status, and response times throughout the evening shift.
• Answer incoming calls and assist customers with service requests, updates, and scheduling.
• Enter, update, and maintain service orders, dispatch logs, and related documentation.
• Communicate service priorities, job details, and timelines clearly to technicians.
• Coordinate with shop, warehouse, and management teams to support evening operations.
• Assist with invoicing, reporting, and other administrative tasks as needed.
• Ensure compliance with company policies, safety procedures, and service standards.
• Perform other duties as assigned.

Skills, Education & Requirements:

• High school diploma or equivalent required.
• Previous dispatch, administrative, or customer service experience preferred.
• Strong communication, organization, and multitasking skills.
• Ability to work independently and make decisions during evening hours.
• Proficiency with basic computer systems and dispatch/scheduling software.
• Professional demeanor with strong problem-solving abilities.

Benefits:

• 401(k) with company matching
• Health, Dental, Vision, and Life Insurance
• Paid on-the-job training
• Career growth and advancement opportunities

Why Join Southern Tire Mart?

Southern Tire Mart is an industry leader, recognized as:

• #1 Commercial Tire Dealer in the U.S. since 2008
• #1 Truck Retreader in North America since 2007
• #1 North America Commercial Tire Dealer since 2012

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.