Job Details

Summary of Responsibilities:

Sales

• Identify areas through statistical analysis to determine where service companies are needed and facilitate enrollment process to completion.

• Email new enrollment packages and related correspondence toindependent service contractors.

• Pre-screen and monitor the qualification process.

• Negotiate initial labor and equipment rates as well as parts mark-up percentages.

• Verify receipt and accuracy of all service providers' licenses, insurance and IRS W-9.

• Ensure that all departmental Sales and quality goals are met or exceeded

Credentialing

• Identify and interpret state and local regulatory contractor licensing standards for territories within the assigned region.

• Evaluate contractor applications for accurate and current credentials including satisfactory insurance coverage and regulatory licensure/certifications for the trade or services performed.

• Verify forms/documents received have necessary information in appropriate locations with minimal errors.

Dispatch

• Procure independent service contractors for existing claims as needed.

• Evaluate customer service requests; locate, select, contact and assign the appropriate (best available & qualified per CHS established criteria) service provider.

• Develop Relationships with service organizations of the CHS Network and External Networks.

• Educate service organizations on product offer, requirements, and expectations of service.

• Outreach to all characters in the fulfillment cycle inclusive of customers, clients, service organizations, internal employees, etc. to ensure complete coordination of efforts.

• Manage procure to payment life cycle of third-party systems inclusive of follow-up activities to solicit top ratings from service organizations.

Required Education/Experience/Skills:

Education

• Bachelor's degree or equivalent combination of work experience

Experience

• Prior Administrative, Sales and Dispatch experience a plus

• 2+ year experience in Sales

• 2+ years customer service experience

Skills

• Ability to perform multiple tasks with attention to detail

• Ability to perform effectively under conditions of variable workload/ priorities

• Ability to express ideas clearly and concisely, both orally and in writing

• Ability to communicate effectively with people via telephone

• Proficiency in MS Office applications (Word, Excel, Outlook)

• Manage and prioritize assigned tasks

• Ability to work with cross-functional support departments

• Problem solver, analytical and advanced negotiations skills

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.