Job Details

Responsibilities

• On-boarding Support: Conduct preplanning meetings to understand PACS IP addresses, TCP ports, and scheduling requirements. Coordinate with NOSC to establish connectivity between the PACS and PACS Connector.
• Configuration Management: Configure PACS, Validation System, and Component Users within the application.
• Support Services: Provide formal support via the Salesforce ticket system and ad-hoc support as needed.
• Documentation: Document the system architecture and update the System Design Document (SDD) regularly or when changes occur.
• Training and Policy: Develop and contribute to training materials, Quick Reference Guides, and policy documentation.
• Project Review: Participate in the review of project Statements of Work (SOWs), Independent Government Cost Estimates (IGCEs), and market research for PACS equipment.
• Testing and Evaluation: Operate the PACS Test and Evaluation (T&E) lab to evaluate software and hardware integrations before production implementation.
• Additional Tasks: Perform other tasks as directed.

• Bachelor's degree in Information Technology, Security Engineering, or related field; or equivalent work experience.
• 5-7 years of experience with PACS hardware and software installation, configuration, and maintenance.
• Proven experience developing PACS and Security standards, SOPs, and installation documentation.
• Hands-on experience with PACS vendor solutions (e.g., Lenel, CCURE 9000, Identiv, HID, Honeywell, Genetec).
• Strong understanding of PACS integration with enterprise security systems (identity management systems).

• Strong technical writing and documentation skills.
• Knowledge of compliance frameworks such as NIST 800-53, FICAM, or related federal standards.
• Experience in enterprise or federal government environments.
• Professional certifications such as Certified System Engineer ICAM PACS (CSEIP) or vendor-specific PACS certifications.
• Knowledge of networking fundamentals (IP addressing, VLANs, TCP/IP).

• Expertise in physical access control system design and deployment.
• Excellent problem-solving and troubleshooting abilities.
• Strong organizational and documentation skills.
• Ability to work collaboratively across IT, facilities, and security teams.
• Strong communication skills, both written and verbal.