Job Details

Pay Rate Range: $80 - $105.63/hr. on W2
Open to remote candidates (EST time zone); ideally hybrid schedule based out of NY.
The Opportunity:

• **** is a company that understands that product innovation comes from people innovation, and that is why we invest in cultivating leaders throughout the organization.
• This is an exciting opportunity to join the Customer Strategy & Success team as a Customer Success Manager, focusing on driving adoption of ****'s Digital Media Emerging Solutions (Express, Firefly and Acrobat AI Assistant) for ****'s top Enterprise customers in the Agency and Systems Integrators vertically.
• **** Firefly empowers creative teams to demonstrate the power of Generative AI to automate repetitive tasks, accelerate video production, and supercharge their creative workflows. Learn more at
• **** Express represents a new generation of **** innovation, empowering everyday communicators to build impactful content. It is a cloud-based web and mobile solution used across businesses, marketing teams, non-profits, schools, and office professionals.
• crobat AI Assistant uses generative AI features in Acrobat to scan through lengthy PDFs, allowing users to ask questions or generate summaries, and providing value by producing insights and high-quality content quickly.

• In this role, you will be directly engaged with leadership at some of the world's most well-known companies, helping unlock value and fostering adoption of ****'s emerging solutions throughout the organization. In addition, you can expect to work closely with a cross-functional **** ecosystem, including Strategic Development, Account Executives, Professional Services, Marketing, Product and more, to develop new value propositions, build awareness, and reveal new growth opportunities. The Customer Success & Strategy team is fueled with a real passion for innovation, growth, and a steadfast dedication to making our customers successful. We hire dynamic, passionate, and creative individuals who thrive in fast-paced environments.

• ct as the main point of contact throughout the customer post-sales lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
• Collaborate with senior-level account stakeholders to efficiently implement the customer's strategy and roadmap.
• Find opportunities for **** emerging solutions to streamline workflows, enhance creativity, and improve productivity
• Partner with Strategic Development to develop targeted adoption strategies and drive active user engagement within customer organizations.
• Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals.
• Foster innovation and thought leadership by sharing resources and new ways your customers can use **** solutions to accelerate and advance their creative process.
• Identify Customer risk, and work with **** ecosystem team to create and execute on risk mitigation and "get well" plans.
• Serve as the voice of the customer internally at **** - sharing strategic use cases, process improvements, and asks back into the internal ecosystem.

• Bachelor's Degree and/or relevant work experience
• 10+ years of related customer-facing experience in technology success or services (Customer Success, Consulting, Business Development, etc.) Design/creative industry experience a plus
• Shown effectiveness in handling a portfolio of large, complex, and strategic enterprise customer accounts at a senior level
• Deep understanding of the challenges and opportunities faced by enterprise visual communicators
• Proficiency in synthesizing complex business requirements into accessible and effective solutions using **** Express and Firefly
• Exceptional interpersonal, presentation, and communication skills, both verbal and written
• Strong relationship-building abilities, adept at securing consensus and fostering trust with both customers and internal partners
• Existing knowledge of software in digital marketing and/or digital media space
• Expert at program management within large organizations, helping to inspire change across groups by engaging key partners
• Validated experience with account planning & customer success plans
• Effective at leading executive C-level discussions, presentations, meetings, and workshops
• Flexibility to travel (approx. 20%)