Job Details

Desktop Support Engineer

This role will work 100% onsite. Top skills - must haves include Desktop, Windows 10, MS Office, and printer mapping.

Description: Deskside support provides day to day local desktop support, receives inbound calls, answers questions, troubleshoots, and documents steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. Ideal candidate should have relevant 3-5 years' experience in users support, Windows desktop support & IT infrastructure, network support.

Expectations:

• Provide first/second level contact and problem resolution for customer issues.
• Provide standard and non-standard technical support to end-users in response to specific requests.
• Install, upgrade, support, and troubleshoot for computer hardware (computers, PCs, laptops, iPads, iPhones, printers, other user devices).
• Install, upgrade, support, and troubleshoot Windows 10 and Microsoft Office, O365, and another authorized desktop application.
• Install, upgrade, support, and troubleshoot MS Teams Room system as well as other conference room equipment and solutions.
• Install, upgrade, support, and troubleshoot basic active network equipment, network components (including cabling and connectivity) and office IT infrastructure components.
• Work with third-party vendors to remediate complex audio video issues as needed.
• Execute the new user onboarding process and steps (room and connectivity preparation, devices configuration, devices handover, trainings).
• Perform end user training within desktop support domain.
• Performs assigned IT project tasks (e.g. office relocation projects, technology change and replacement, new systems roll-outs).
• Maintain ticket updates for all reported incidents.
• Maintain asset management database.
• Performs general preventative maintenance tasks on computers, laptops, printers, user devices.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Admin Telcom provider's Wireless Devices/Accounts.
• Should have basic knowledge of Mac operating system, to support Apple pc users, apple iDevices.
• Broad experience of IT with basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
• Performs other duties as assigned.
• Ensure acceptable user satisfaction from IT services (measured every quarter).
• Record critical data and information in the standard ITIL platform (here ServiceNow).

Experiences (desired): Windows 10, MS Office 365 and O365, PC hardware & IT network infrastructure installation and troubleshooting, Microsoft Active Directory, helpdesk ticketing systems. Conference room technologies (MS TEAMS Room, video cameras, speakers, and mics) Mobile device management including IOS and Android devices, enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting, and problem-solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA's. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support.

Job Type & Location: This is a contract position based out of Elwood, KS.

Pay and Benefits: The pay range for this position is $25.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Elwood, KS.

Application Deadline: This position is anticipated to close on Feb 6, 2026.