Job Details

Personal Banker II

This position is a branch based sales position with some outside sales expectations, whose primary goal is to acquire, expand and retain customer relationships by proactively meeting with the customer to discover their financial needs and provide both product and service recommendations to them. As part of a team, Personal Banker II's will be a financial liaison to customers, maintaining excellent customer service.

Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals. Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.

Essential functions and performance areas include building new customer relationships through frequent interactions with customers; consistently looking for opportunities to improve sales efforts, branch profitability and deposit growth of the branch; cultivating a partnership with the Branch Retail Manager to drive sales and ensure that all customer needs are met; participating in a welcoming lobby experience, working with or directing customers to an appropriate team member based upon their identified needs and encouraging utilization of products when necessary; actively participating in business development opportunities (e.g. phone out-reach, community events or groups, meetings with local businesses) to establish visibility in the community and drive business to the branch; helping to foster teamwork in the branch to ensure a positive overall customer experience by participating proactively in all huddles and branch communications and meetings; assisting, training and mentoring all branch retail staff by being their primary point of contact; defining and offering solutions to resolve problems. Resolves more complex customer issues. Uses knowledge of the bank to identify helpful resources. Identifies financial needs of customers and presents all appropriate product and service options by working cooperatively with appropriate internal team members; proactively educating customers on utilizing available access channels; acting as business product and services expert in the branch, included but not limited to, cash management services, remote deposit services, ICS/CDARS and merchant services; maintaining thorough knowledge of procedures required for ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, ordering cash, and preparation of cash for shipment and receipt of cash shipment; maintaining thorough knowledge of bank regulatory requirements included, but not limited to, Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy and Information Security; maintaining proficiency in bank products and services such as internet banking, bill pay, mobile banking, mobile deposits, card valet and other customer products; developing new customer relationships and/or retaining and expanding existing relationships by proactively identifying customer opportunities utilizing fundamentals of cross-selling to achieve personal and branch goals; taking ownership of the customer experience, including opening accounts with other products conveyed to the customer and resolving service issues as appropriate through follow-up; cultivating partnerships with back office support to drive sales and ensure that all customer needs are met; preparing and compiling more complex new customer data to open new accounts including, but not limited to, commercial/business checking, individual, retirement accounts, trusts, estates, IOLTA's, representative payees, etc.; maintaining trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers; adhering to Southern Bank Telephone Standards, supporting a favorable environment for open communication and addresses concerns or problems in an open manner; maintaining attendance with the ability to work a schedule that may include working overtime, nights, weekends and holidays; may be asked to assist at various branches across Southern Bank's footprint; and, may provide backup to Branch Retail Manager in their absence.

Qualifications

Knowledge, skills and abilities include excellent understanding of the Bank's products and services; proficiency in business products (i.e. Cash Management, Remote Deposit Capture); demonstrated positive and helpful attitude toward both internal and external customers; good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors; good computer skills; and, excellent customer service skills.

Education, training and experience requirements include high school diploma or equivalent.

Core competencies include family & trust, rooted & service, innovation & strength, building customer loyalty, applied learning, and quality orientation.