Job Details

About the Role

Nutrislice is hiring a Hardware Operations Specialist responsible for customer support, operations, and technical problem-solving across our hardware products. This role is ideal for someone who enjoys working directly with customers, solvingreal-world problems, and owning outcomes from start to finish. You'll handle everything from placing and tracking hardware orders to troubleshooting issues with clients and improving internal documentation.This is not a purely technical or back-office role. Success in this position requires strong communication skills, sound judgment, and the ability to navigate situations where the answer isn't always documented. This role reports to the Sr. Manager of Hardware Operations.

Responsibilities include:

Customer Support & Communication

• Communicate directly with clients via email and phone regarding hardware orders, delivery status, and issues
• Guide customers through troubleshooting steps, including live phone support when needed
• Translate technical concepts into clear, actionable instructions
• Take ownership of issues and ensure they are fully resolved, not just escalated

Hardware Operations & Logistics

• Place accurate hardware orders with vendors based on client requirements
• Track shipments, confirm deliveries, and resolve any issues with vendors or logistics
• Maintain organized records of hardware purchases, warranties, and inventory

Troubleshooting & Technical Support

• Diagnose and resolve issues with digital signage displays, media players, digital labels, and ticket printers
• Support inbound hardware-related tickets and drive them to resolution
• Collaborate with internal teams and vendors on more complex technical issues

Project Coordination

• Manage standard hardware implementations from order through deployment
• Support larger or more complex installations alongside the Sr. Manager
• Coordinate timelines, stakeholders, and installation logistics

Documentation & Process Improvement

• Test hardware setup and configuration instructions to ensure accuracy
• Update and improve documentation as hardware, software, and processes evolve
• Identify gaps in documentation and proactively create clear, usable guidance

Problem Solving & Ownership

• Diagnose issues that do not have documented solutions and determine next steps independently
• Operate effectively in situations where information may be incomplete or evolving
• Balance speed, accuracy, and customer experience when making decisions

Qualifications

• 2+ years in a customer-facing operations, support, or technical coordination role
• Strong communication skills, especially with non-technical customers
• Proven problem-solving ability and critical thinking skills
• Ability to manage multiple tasks and priorities independently
• Technical aptitude and comfort learning new systems quickly
• Experience with hardware, digital signage, or similar systems
• Familiarity with networking basics (Wi-Fi, IP addresses, connectivity issues)
• Experience with CRM tools, spreadsheets, & support platforms

Benefits include:

• Remote work - We are a remote-first company!
• Insurance - Health, Dental, Vision
• 401k with match
• Unlimited PTO
• Salary range of $55k-$65k

Important Details:

• No visa sponsorship available.
• Reference and background checks required before the start date.
• Applicants must reside in one of the following states to be considered for this position: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Maine, Michigan, New Jersey, North Carolina, Oklahoma, Pennsylvania, South Carolina, Texas, or Utah. If you do not reside in one of these states, please do not apply, as your application will not be reviewed.

Equal Opportunity Employer

Nutrislice celebrates diversity and is committed to creating an inclusive environment for all employees.