Job Details

Position Overview

Our St. Joseph client is seeking a highly organized and customer-focused Service Coordinator to support their service and construction operations. This role serves as the key point of contact between customers, factories, and contractors, ensuring service requests are handled efficiently and professionally from start to finish.

The ideal candidate is proactive, detail-oriented, and able to thrive in a fast-paced environment while maintaining a high level of customer service.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner
• Serve as the primary point of contact between customers, factories, and contractors
• Coordinate and manage service requests from initial intake through completion of home build
• Conduct introductory conversations with customers to gather necessary home site details and outline process of home installation and completion details
• Follow up with customers regarding service updates, timelines, and resolutions
• Assist in assembling general contractor packets, supporting coordination efforts separate from the bid process
• Manage and track warranty-related service requests and documentation
• Manage invoicing and bill back process
• Maintain accurate records, documentation, and internal communication
• Support administrative tasks including creating documents, policies, and materials using Microsoft Office
• Ensure all tasks and service requests are tracked and completed in a timely manner

Qualifications

• Strong customer service skills with the ability to communicate effectively across multiple parties
• Highly organized with the ability to manage multiple tasks and priorities
• Self-motivated with a willingness to learn and ask questions
• Ability to remain professional and composed in challenging situations
• Proficiency in Microsoft Office (Word, Excel, etc.), including document creation and formatting
• Strong attention to detail and follow-through
• Quick learner with the ability to adapt to new systems and processes

Preferred Qualifications

• Background in construction, service coordination, or a related industry is a plus (not required)
• Experience working with contractors, service teams, or warranty processes
• Experience with CRM platforms a plus

Additional Requirements

• May be required to handle sensitive information, including contractor bid details (NDA and/or non-compete may apply)