Job Details

Role OverviewThe Shift Leader, under the supervision of the General Manager and Assistant Managers, is responsible for planning, directing, and coordinating operations and hourly Team Members for a single restaurant.Responsibilities* Support all restaurant operations and conditions to ensure the quality of the product and customer service.* Role model and hold Team Members accountable to operational and quality standards.* Assigns duties and responsibilities to Team Members based upon work requirements.* Understand and practice safe food handling procedures to always ensure compliance with local health standards and Steritech readiness.* Administer kitchen set up by creating prep sheets and station and cleaning duties.* Foster open communication between Team Members and Management.* Interview job candidates and oversee training of hourly Team Members.* Train, retain, and develop Team Members to take on larger roles.* Communicate with Team Members, guests, vendors and Hielan personnel for various needs.* Follow operational systems, such as our Manager Timeline and performing quality Line Checks.* Assist management in monitoring food and beverage preparation, receiving and storage.* Attend Manager and Certified Trainer meetings.* Drive business results by utilizing Chili's systems to effectively control costs.* Drive Guest engagement within the four walls of the restaurant and rectified Guest complaints.* Perform basic register functions including voids, comps, discounts, and other table maintenance.* When needed, may perform the duties of a food server, expediter, line cook, busser, or food runner.About You* Dependable team player, prefers to work in a fast-paced environment, and has great multitasking skills.* Ability to verbalize and clearly respond to guests and Team Members.* Stands/walks 100% of shift and reaches, bends, stoops, and wipes frequently.* Lifts and carries up to 70lbs, up to 20 times per shift; places these items on high shelves and in walk-in cooler and/or freezer.* Works frequently in damp, hot work environment.* Uses sharp knives and utensils, slicers and other kitchen machinery.