Job Details

Donation Processing Associate

At The Salvation Army Family Store, your work helps turn donated goods into funding for programs that support individuals and families in our community. As a Donation Processing Associate, you'll play a key role in accepting, processing, sorting, and preparing donated items while delivering outstanding customer service to our donors. This position is ideal for someone who enjoys working in a hands-on environment, interacting with people, and making a positive impact through meaningful work.

Location: St. Joseph, MO

Pay: $15.00 per hour

Job Type: Part-Time

Schedule: 25 hours per week, including days, evenings, weekends, and holidays as scheduled

Benefits: Employee Discount, Employee Assistance Program (EAP), Paid Training, Career Development Opportunities, Mission-Driven Work Environment

Donation Receiving & Processing

• Greet donors and provide exceptional customer service
• Assist donors with unloading and accepting donations
• Accurately process and track donated items
• Inspect donations and identify acceptable materials
• Safeguard all donated goods and assigned equipment
• Educate donors on donation guidelines and available services

Production & Operations

• Sort, categorize, and process donated merchandise according to Salvation Army standards
• Power sort donations as received, where applicable
• Support production goals and processing standards
• Load and unload Salvation Army trucks in accordance with center policy
• Assist with moving merchandise and materials throughout the facility

Safety & Organization

• Maintain a clean, organized, and safe donation area
• Follow company policies and safety procedures
• Report complaints, injuries, equipment issues, or property damage promptly
• Assist with maintaining an efficient donation flow and processing area

Training Provided

• Paid training on donation procedures and production standards
• Hands-on instruction for donation processing and merchandise handling
• Ongoing coaching and support from store leadership
• Opportunities to develop customer service, retail, and warehouse skills

Why Join The Salvation Army?

• Make a direct impact in your local community
• Work for one of the nation's most trusted nonprofit organizations
• Gain valuable experience in customer service, retail operations, and donation processing
• Support life-changing Adult Rehabilitation Programs
• Enjoy a supportive, team-oriented workplace
• Access employee discounts and employee assistance resources

Required Skills & Abilities

• Strong customer service and interpersonal skills
• Ability to work independently and as part of a team
• Dependable attendance and strong work ethic
• Ability to communicate effectively in English
• Ability to follow directions and safety procedures
• Basic organizational and problem-solving skills

Preferred Experience

• Customer service experience
• Retail, warehouse, production, donation center, or material handling experience preferred
• Experience working in a nonprofit or mission-driven environment is a plus

Physical Requirements

• Frequently stand, walk, bend, reach, and lift throughout the workday
• Ability to regularly lift and move up to 25 pounds
• Ability to move larger items with assistance when needed
• Work in varying temperatures and conditions common to warehouse and donation center environments

Apply Today

Join a team that transforms donated goods into hope and opportunity. If you're looking for a rewarding part-time role where you can make a difference every day, apply today to become a Donation Processing Associate with The Salvation Army in St. Joseph, Missouri.