Job Details

The Assistant Director of Food Quality is responsible for the daily execution, consistency, and improvement of food quality standards across all Back of House operations. This role ensures every product served meets Chick-fil-A standards for taste, appearance, accuracy, and freshness—every shift, every day.This position is highly day-to-day and operational, partnering closely with BOH leaders to coach, correct, and reinforce quality behaviors in real time while supporting long-term system improvement led by BOH Directors.Primary PurposeEnsure consistent execution of food quality standards through hands-on leadership, training reinforcement, and disciplined follow-through—protecting the guest experience and the brand.Who This Role Reports ToDirector of BOH Leadership & MaintenanceDirector of BOH Food Safety & Food QualityThis dual reporting structure ensures food quality execution aligns with both daily operational leadership and long-term food systems and standards.Key ExpectationsDaily Food Quality ExecutionOwn daily food quality performance across all menu items and production stations.Conduct routine quality checks for taste, appearance, portioning, and hold-time compliance.Ensure proper execution of LEAN systems (AHA, Cool-Down Chicken, secondary holding, etc.).Address quality misses immediately through coaching, correction, and retraining.Standards, Systems & Training ReinforcementReinforce Chick-fil-A food quality standards through shift presence and observation.Support training validation for new hires and developing team members.Partner with the Director of Training and BOH Leaders to close quality skill gaps.Ensure recipe adherence, build accuracy, and proper execution of SOPs.Leadership Support & AccountabilityCoach BOH Shift Leaders and Area Captains on food quality ownership.Model calm, precise, and disciplined execution during peak periods.Partner with BOH Directors to identify trends and root causes of quality issues.Maintain clear communication with FOH leaders regarding quality feedback.Food Quality Metrics & DocumentationSupport tracking and improvement of Food Quality scores.Monitor waste related to quality breakdowns and execution errors.Assist in documentation related to ERQA quality components and internal audits.Help prepare the BOH team for evaluations by maintaining daily readiness.Culture & StewardshipChampion pride in craftsmanship and excellence in execution.Reinforce the mindset that food quality is a form of hospitality.Protect brand trust by never compromising standards for speed or convenience.Key Performance Indicators (KPIs)Food Quality Score: 96% or aboveERQA Quality ComponentsTaste CEM – 78% or aboveAccuracy CEM – 96% or aboveRecipe and Pathway accuracy and complianceFood Quality Accountability CadenceDaily: Shift-based quality walks and immediate coachingWeekly: Trend review with BOH Directors and Area CaptainsMonthly: Training reinforcement and system adjustmentsQuarterly: Quality readiness assessments and improvement planningLeadership CompetenciesDetail-oriented with strong execution disciplineCalm, consistent, and coachable leaderHigh standards with relational leadershipStrong communicator across BOH and FOHTrusted steward of the guest experienceWorking at a Chick-fil-A® restaurant is more than a job – it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.#J-18808-Ljbffr