Job Details

Customer Service Manager Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we'll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.Responsibilities and Expectations Key ResponsibilitiesLead and manage performance of retail bank team (non-exempt employees)Support growth of retail bank net incomeEnsure consistent delivery of a superior customer experienceMaintain compliance with laws, regulations, and bank policiesRequired Skills & Education Requirements High School Diploma or equivalentStrong interpersonal, verbal, and written communication skillsProficiency with Windows-based computer systemsAbility to maintain a high level of confidentiality and professionalismStrong attention to detail with effective organizational and time-management skillsAbility to collaborate effectively with a team to identify and implement solutionsAvailability to travel to Wichita, Kansas during the first week of employment for required week-long trainingPreferred Previous retail banking or financial services experiencePrior leadership, coaching, or supervisory experienceExperience with sales management routines and performance coachingKnowledge of retail banking products, services, and regulatory requirementsFind your future at Equity Bank! The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.Physical RequirementsThis position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others. Work EnvironmentThis position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant's race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.